Conversation View


Postbox displays messages in the Thread Pane by conversation. Each conversation is comprised of a Summary Row, with individual message threads displayed below. When the Summary Row is selected, Postbox displays messages as a single, chronological conversation.

By default, Postbox will display all messages related to the current conversation from all folders, such as the Inbox, Sent, and Archive folder. To only display messages from the current folder:

  • Go to Preferences > Display > Conversations
  • Select The Current Folder from the Include Messages From: dropdown.

Turning Off Profile Photos When Reading Messages

To stop showing conversation photos when reading messages,

  • Go to Preferences > Display > Conversations
  • Uncheck the Include contact photos for each participant in the conversation checkbox.

Disabling Conversation View

To disable conversation mode for a particular folder, go to View > Threads and uncheck Organize By Thread.


If messages are not displaying in conversation view correctly, the first thing you should do is make sure your search index is up to date. Go to the Tools menu and select Indexing > Index All Folders.

If messages from other folders (such as Sent and Archive) are not being included in your Conversation View, please do the following (we'll use the Sent folder as an example):

  • Go to Preferences / Display / Conversations and select "Include messages from Every Folder"
  • Select your account (NOT the account group) and then right-click the Sent folder and select Properties.
  • Check the box for "Check this folder for new messages" When Postbox checks for new messages in the Inbox, it will now also check this folder so that it is included in the conversation.

You can repeat these instructions for any other folder that you would like to include in Conversation View.

Tip: If you wish to rename message subjects to manually group messages together, right-click a message and then select "Rename" from the popup menu. Do not use the message Edit function in this case. You may also need to mark the enclosing folder for "Offline" use.