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How to Troubleshoot Postbox

To address issues you may be experiencing in Postbox, please follow these troubleshooting steps in sequence. If your issue still exists after running these steps, please file a Support Request.

NOTE: For account setup and configuration issues, see Troubleshooting Account Setup.

 

Restart Your Computer in Safe Mode

Restarting your computer in safe mode can address conflicts between Postbox and other applications:

Do the problems persist?  If so, move to the next step.

Restart Postbox in Safe Mode

  1. In Postbox, go to Help > Troubleshooting, then select the following options:

    safemode.png

  2. Click Apply and Restart.

Do the problems persist?  If so, move to the next step. 

Create a New Profile

A new profile will act as a fresh Postbox install, but it can reside alongside your existing install, so you don't have to worry about anything changing in your current setup.

  1. Go to Help > Troubleshooting.
  2. Select Open Profile Manager on Restart, and click Apply and Restart.
  3. Click Create Profile, and follow the prompts to create a new profile
  4. Next, set up the problematic account (ideally as IMAP if possible).
NOTE: Do not install any Add-ons. 

 

If the issues are resolved using the new profile, then continue setting up your accounts and only migrate your essential data. For instructions, see How to Migrate Essential Data to a New Profile

Still experiencing issues?

If after following all of these steps you are still experiencing issues, please file a Support Request.