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How to Trouble-Shoot Postbox

To address issues you may be experiencing in Postbox, please follow these trouble-shooting steps in sequence. If your issue still exists after running these steps, please file a Support Request.

Note: For account setup and configuration issues, see Trouble-Shooting Account Setup.

1) Restart Your Computer in Safe Mode

Restarting your computer in safe mode can address conflicts between Postbox and other applications: Windows 10, Windows 8, Windows 7macOS 

2) Restart Postbox in Safe Mode

Within Postbox, navigate to the Help menu and select Troubleshooting..., and then select the following options:

_X_ Safe Mode
_X_ Reset IMAP mail databases and Search Indexes

Then restart Postbox. Do the problems persist?  If so, move to the next step. 

3) Create a New Profile

A new profile will act as a fresh Postbox install, but it can reside alongside your existing install, so you don't have to worry about anything changing in your current setup.

  1. Go to Postbox Preferences or Options > General, and select the checkbox for "Show Profile Manager on Startup."
  2. Restart Postbox.
  3. Create a new profile.
  4. Next, set up the problematic account (ideally as IMAP if possible). Please do NOT install any Add-ons. 

If the issues are resolved using the new profile, then continue setting up your accounts and migrate your settings to this new profile.

If after following all of these steps you are still experiencing issues, please file a Support Request.