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How to Trouble-Shoot Postbox

To address issues you may be experiencing in Postbox, please follow these trouble-shooting steps in sequence. If your issue still exists after running these steps, please file a Support Request.

NOTE: For account setup and configuration issues, see Trouble-Shooting Account Setup.

 

Restart Your Computer in Safe Mode

Restarting your computer in safe mode can address conflicts between Postbox and other applications:

Do the problems persist?  If so, move to the next step.

Restart Postbox in Safe Mode

  1. In Postbox, go to Help > Troubleshooting, then select the following options:

    safemode.png

  2. Click Apply and Restart.

Do the problems persist?  If so, move to the next step. 

Create a New Profile

A new profile will act as a fresh Postbox install, but it can reside alongside your existing install, so you don't have to worry about anything changing in your current setup.

  1. Go to Help > Troubleshooting.
  2. Select Open Profile Manager on Restart, and click Apply and Restart.
  3. Click Create Profile, and follow the prompts to create a new profile
  4. Next, set up the problematic account (ideally as IMAP if possible).
NOTE: Do not install any Add-ons. 

 

If the issues are resolved using the new profile, then continue setting up your accounts and only migrate your essential data. For instructions, see How to Migrate Essential Data to a New Profile

Still experiencing issues?

If after following all of these steps you are still experiencing issues, please file a Support Request.