When troubleshooting issues with Postbox, sometimes it is necessary to create a test profile to help rule out certain causes. The following steps will preserve the current profile while allowing Postbox to generate a new one. Here's how:
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Go to Preferences (Mac) or Options (PC) / General, and select the checkbox for "Show Profile Manager on startup".
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Restart Postbox.
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Create a new profile.
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Next, set up the account(s), and then run through the same steps to see if the problem still exists.