Troubleshooting Conversation View

Index your Folders

If messages are not displaying in conversation view correctly, the first thing you should do is make sure your search index is up to date. Go to the Tools menu and select Indexing > Index All Folders.

Messages from other folders are not included in Conversation View

If messages from other folders (such as Sent and Archive) are not being included in your Conversation View, please do the following (we'll use the Sent folder as an example):

  • Go to Preferences / Display / Conversations and select "Include messages from Every Folder"
  • Select your account (NOT the account group) and then right-click the Sent folder and select Properties.
  • Check the box for "Check this folder for new messages" When Postbox checks for new messages in the Inbox, it will now also check this folder so that it is included in the conversation.

You can repeat these instructions for any other folder that you would like to include in Conversation View.


Tip: If you wish to rename message subjects to manually group messages together, right-click a message and then select "Rename" from the popup menu. Do not use the message Edit function in this case. You may also need to mark the enclosing folder for "Offline" use.


Turning Off Conversation View

To turn off Conversation View, go to the View menu > Threads and de-select "Organize by Thread."