FAQ

Purchasing Postbox

What is the licensing model for Postbox?

Postbox versions 7 and above are sold under an annual licensing model.

Are the licenses per user or per machine?

Postbox licenses are per user, so one license will cover any/all machine(s) you personally use, Mac or PC. If more than one person will be using Postbox, then additional copies can be purchased at a discount at our Store.

How do I upgrade to Postbox 7?

If you purchased Postbox between March 1st, 2016 and September 3rd, 2019, or if you purchased the Lifetime Upgrade option before July 31st, 2010, then you already have a Postbox Lifetime key and no additional purchase is necessary. Download and install the current version of Postbox, and you're good to go.

If you do not have a Lifetime purchase, then a new purchase is required to use the newest version of Postbox.

How do I know what version I previously purchased?

If you do not have a Lifetime purchase, then a new purchase is required to use the newest version of Postbox.

There are two ways to check if you have a Lifetime License:

1) Within Postbox 5 or Postbox 6, go to the Help menu and select "License..." If you see the following panel with the string "This copy of Postbox is licensed to...", then you have a Lifetime License:

2) Visit our License Retrieval page and we'll send you the details from your purchase. If the email received states "Lifetime," then you have a Lifetime License.

Does a single license key work on a Mac or PC?

Yes! Your Postbox license will work on Mac, PC, or both.

Do you offer Upgrade discounts?

We're sorry, but we do not offer upgrade discounts at this time.

Do you offer discounts for seniors, non-profits, students, or other groups?

Not at this time. But we encourage everyone to follow us on Twitter, subscribe to our newsletter, or subscribe to our blog to learn about special deals as they become available.

Can I try Postbox before I buy?

Absolutely! Try Postbox for free for 30 days.

Do you offer a guarantee?

Yes, we know that Postbox will provide a terrific email experience for you, so in addition to our free 30-day trial, we also offer a 30-day money-back guarantee. That's up to 60 days to determine if Postbox is right for you.

If for any reason you would like a refund, simply submit a refund request within 30 days of purchase, and we'll promptly refund your order -- no questions asked!

If I do not like Postbox, can I downgrade to an earlier version?

Yes, please see this help article for assistance.

How do I retrieve a lost license key?

Please enter the email address used to purchase Postbox on this form and we'll send your license key to you right away.

General

What platforms does Postbox support?

At this time we support Windows and macOS.

Do you have plans for a Linux version?

We do not have plans for a Linux version at this time, but we will continue to monitor demand.

What are the system requirements for Postbox?

Please visit our System Requirements page for details.

What languages are available for Postbox?

English, German, French, Spanish (Spain), English (British), Italian, Dutch, Portuguese (Brazilian), Russian, and Swedish. We will evaluate the demand for additional languages over time.

Can I use Postbox for Gmail, Yahoo mail, AOL mail or other webmail accounts?

You bet! Postbox will work with any IMAP or POP email server.

Can I use Postbox to get mail from my Exchange server?

Postbox currently supports POP3, IMAP, and SMTP protocols. If your administrator has those protocols turned on in Exchange, then you can use Postbox to send and receive mail from those servers. Postbox does not currently support native Exchange protocols at this time.

Does Postbox include a calendar?

Postbox does not contain a calendar. We're solely focused on providing you with the very best email experience possible.