<h2>If you have a <strong>Feature Request</strong>...</h2> <p>Please post within our <a href="http://support.postbox-inc.com/forums/43200/entries">Ideas and Feature Requests Forum</a>.</p> <p>&nbsp;</p> <h2>If you require <strong>Technical Support</strong>...</h2> <h2>1. Check our <a href="http://postbox.zendesk.com/forums/79493/entries/85372">FAQ</a>, <a href="http://postbox.zendesk.com/forums/79493/entries">Knowledge Base</a>, and <a href="http://postbox.zendesk.com/forums">Forums</a></h2> <p>Get instant access to <a href="http://postbox.zendesk.com/forums/79493/entries/85372">frequently answered questions</a>, help articles within our <a href="http://postbox.zendesk.com/forums/79493/entries">knowledge base</a>, and questions already answered within our <a href="http://postbox.zendesk.com/forums">forums</a>. Please check these resources first!</p> <h2>2. Submit a question via the <a href="http://postbox.zendesk.com/forums">Forums</a></h2> <p>Questions posted within the forums can be viewed and responded to by not only Postbox support representatives, but other people within the Postbox community as well. For questions that can be asked publicly, forum posts are usually resolved more quickly than private support requests. &nbsp;Prior to posting, please review our <a href="http://postbox.zendesk.com/forums/78362/entries/79969">posting guidelines</a>.</p> <h2>3. Submit a <a href="http://postbox.zendesk.com/requests/portal/new">Private Request</a></h2> <p>When you submit a private request, an individual support ticket will be created that will allow you to communicate with a Postbox support representative directly. This is the most private way of receiving support, but it also has the slowest response time. You can <a href="http://postbox.zendesk.com/requests/portal/new">submit a request online</a>, or email support [at] postbox-inc [dot] com.</p> 2009-12-04T08:19:25-08:00 help 78362 1650 85356 true true true true 0 Sherman Dickman 1322594 2010-02-18T10:13:12-08:00