How to Get Help with Postbox

Self-Help Resources

If you require technical assistance with Postbox, please refer to the following complimentary self-help support resources:

  1. Search or browse through our User Guides, Knowledge Base Articles, and FAQ
  2. We have a very specific set of Trouble-Shooting Steps that we recommend all Postbox users follow.
  3. Since Postbox is based on Mozilla code, you can search the popular MozillaZine forums to search for questions and answers that are similar to yours.
  4. Try searching Google, as it is very likely that other people have posted similar questions and answers to the Web, particularly for issues that relate to POP or IMAP protocol issues that are common to all email clients.
  5. Work with your ISP, Web Hosting Company, or IT Administrator to identify issues that you may be experiencing in Postbox that could be common to all email clients.

Request a Feature

To request a feature, please use our Online Reporting Tool.  

Note: While we read each and every request that comes in, we may not be able to respond to every inquiry. We appreciate each and every submission, but please know that Postbox works closely with a very large number of early access customers to identify issues, and at this time we are no longer accepting new applicants into this program.

Report a Bug

Your feedback goes a long way towards making Postbox even better. If you think you've found a bug, please tell us about it on our Bug Reporting Tool.

When submitting a bug, please limit your submission to one issue. This allows us to effectively distribute the necessary information to the right engineers within Postbox. Your submission will be reviewed by our engineers and we'll contact you if we need additional information.

Pay-Per-Incident Support

Postbox is aggressively priced at $9.95, and while your purchase includes complimentary self-help support resources, it does not include one-on-one support. This pricing model allows us to keep the cost of Postbox low, and prevents customers from paying for support resources they do not use.

For customers who do require one-on-one support, we offer a Pay-Per-Incident Support option. But first, we highly recommend that you utilize the support offerings that you may have access to you through your ISP, Web Hosting Company, or IT Administrator. 

Have more questions? Submit a request


Article is closed for comments.